Restoration Services

Frequently Asked Questions

• What should I do immediately after water damage occurs?

  After water damage occurs, your priority should be the safety and well-being of you and your loved ones. Ensure all occupants are safe and avoid entering areas with electrical hazards. If possible, shut off the water source and contact a professional restoration company immediately. Remove valuables and essential documents from the affected area. If it’s safe, you can start blotting up excess water with towels and mops to minimize damage. Avoid using electrical appliances in wet areas. Prompt, professional intervention is crucial to prevent mold growth, structural damage, and other long-term issues caused by prolonged moisture exposure.

• Do you handle smoke and odor removal?

  Our team specializes in comprehensive smoke and odor removal services. After a fire, smoke particles can penetrate walls, furniture, and fabrics, leaving lingering odors and health hazards. Our trained professionals use advanced techniques such as thermal fogging, ozone treatment, and HEPA air filtration to eliminate smoke odors effectively. We also clean affected surfaces and contents to ensure complete odor neutralization. Removing visible soot and invisible particles is essential to restore indoor air quality and ensure your southeast Idaho home or business is safe and comfortable again.

• How do I know if I have a mold problem?

  Some of the most common indications that you may have a mold problem include a musty odor, visible growths, and persistent moisture issues like water stains and leaks. You may experience symptoms like increased allergies, respiratory issues, or skin irritation, indicating mold presence. Mold often grows in damp, poorly ventilated areas like basements, bathrooms, or behind walls. A professional mold inspection and testing can confirm the extent of the issue. If you suspect mold, acting quickly is important, as it can spread and cause structural damage and health concerns.

• Can you help secure my property after a storm?

  We offer emergency storm damage services to help secure your property after a storm. Our team can provide immediate board-up services to cover broken windows, doors, or damaged roofs, preventing further weather damage and unauthorized access. We also offer tarping services for roof leaks and structural stabilization for severe damage. Acting quickly after a storm minimizes damage and protects your property from secondary issues like water intrusion or vandalism. Our restoration experts can also assess the damage and promptly begin the repair and recovery process.

• What should I do while waiting for the restoration team to arrive?

  While waiting for our team to arrive, prioritize safety by ensuring everyone stays out of hazardous areas. If it’s safe, you can turn off the main water supply and power source to prevent further damage or electrical risks. Avoid attempting extensive cleanup yourself, especially if mold, sewage, or structural damage is involved. If possible, you can start documenting the damage with photos for insurance purposes and remove small valuables or important documents from the affected area. Keep windows open for ventilation if moisture is present, but avoid disturbing any further damage until professionals arrive.